Stone & Sage Holdings LLC, including its subsidiary Freestyle Healing SRQ LLC (“Freestyle Healing,” “we,” “us,” or “our”), values your privacy. Freestyle Healing provides telemedicine services and operates the website https://www.freestylehealing.com (the “Site”) and related healthcare services accessible through the Site (collectively, the “Services”). Participating medical professionals and healthcare staff (“Healthcare Providers” or “Providers”) deliver healthcare services online to users of the Services (“Patients”).

This Privacy Policy (“Policy”) describes how we collect, use, and disclose information about visitors to our Site and users of our Services. By accessing the Site or using our Services, you agree that your personal information will be handled as described in this Policy. Your use of the Site and Services, and any disputes over privacy, are subject to this Policy, including its limitations on damages and dispute resolution.

The Terms of Service for Stone & Sage Holdings LLC and Freestyle Healing SRQ LLC are incorporated by reference into this Policy.

We may collect information about you directly from you, from third parties, and automatically through your use of the Site or Services.

Patient Registration.
To use the Services, Patients must register for an account. We collect information such as:

• Name, date of birth, gender, address, email, mobile and work phone
• User ID and password
• Optional contact details, pharmacy name and contact, demographic information, health insurance details, credit card and billing information, pictures, and communication preferences
   

Provider Registration.
Healthcare Providers must register and provide:

• Name, date of birth, gender, address, email, work phone
• Practice name, address, and contact details
• User ID and password
• Optional banking/payment information and communication preferences
   

Other Content.
We may also collect information you explicitly submit on the Site, such as comments or questions. Sensitive health information may be shared by Patients with their Providers during video consultations.

We may automatically collect:

• Device and browser information
• IP address and cookie identifiers
• Pages viewed and links clicked
• Time and duration of visits
   

We use cookies, web beacons, and analytics tools (e.g., Google Analytics) to analyze and improve user experience. Cookies can generally be managed through your browser settings.

We use your information to:

• Provide and improve our Services
• Communicate about your account and respond to inquiries
• Tailor content to your preferences
• Send reminders and clinical notifications on behalf of your Provider
• Support clinical documentation and care workflows, including through structured tools and frameworks
• Personalize user experiences and optimize site functionality
• Send promotional communications to Healthcare Providers (with opt-out options)
   

Freestyle Healing may use structured clinical decision support tools licensed by Stone & Sage Holdings LLC, such as the Freestyle Integrative Dialogue Model Plus (FIDM+), to help organize clinical information (e.g., symptoms, labs, history, goals) and support Healthcare Providers in care planning and documentation. These tools assist Providers but do not independently diagnose, prescribe, or replace clinician judgment. Your information may be processed through these tools only as part of the clinical care process and in compliance with this Policy and applicable law.

We may share your information, including personally identifiable information, in the following ways:

Healthcare Providers.
Your information is shared with your Provider to enable clinical care. This includes clinical summaries, assessments, and related documentation used in your care.

Service Providers.
We may share information with third-party vendors and contractors performing services on our behalf, including hosting, analytics, and customer support tools.

Business Transfers.
In case of acquisition, merger, bankruptcy, or transfer of assets, your data may be transferred as part of business operations.

Legal and Safety.
We may disclose information to comply with legal processes, prevent fraud, protect rights or safety, or enforce our policies.

Aggregate or De-Identified Data.
We may share aggregated or de-identified information for research, analytics, or commercial purposes.

Your protected health information (PHI) may be protected under federal law (HIPAA, the HITECH Act) and Florida privacy laws. PHI may be used and disclosed to:

• Provide clinical care
• Support internal operations, billing, and audits
• Comply with legal obligations
• Conduct quality improvement and analytics
   

We may de-identify PHI for research, benchmarking, or service improvement.

We use cookies and tracking mechanisms to:

• Enable site navigation and functionality
• Analyze performance and usage
• Personalize content
   

You may disable cookies via your browser, though this may affect Service functionality.

We may use clear GIFs (web beacons) in emails to track engagement. Third-party analytics (e.g., Google Analytics) help improve our Services, but we do not sell your personal information through these tools.

Our Site may contain links to third-party sites. This Policy does not governThird-Party privacy practices.

When you post content (e.g., blog comments), you should avoid sharing sensitive information (e.g., health details). Freestyle Healing is not liable for content you share publicly.

We implement technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard your data, no system can guarantee 100% security. You are responsible for protecting your account credentials and ensuring secure access.

You may log into your account to modify registration information. Please note that deleted data may remain in cached or archived pages.

We may send promotional emails to Healthcare Providers. They may opt out via links provided. Account-related communications may still be sent.

If you have questions or concerns about this Privacy Policy, contact:

Privacy Officer
Freestyle Healing SRQ LLC
11161 E State Rd 70, Ste 100-537
Lakewood Ranch, FL 34202
Email: info@freestylehealing.com

We may update this Policy from time to time. Changes will be posted on this page with an updated Effective Date. Material changes may be highlighted on the Site or emailed to your registered address.